1. Welcome Guest! In order to create a new topic or reply to an existing one, you must register first. It is easy and free. Click here to sign up now!.
    Dismiss Notice

system restore issue

Discussion in 'Malware Removal Help' started by bunchfish, May 20, 2014.

  1. bunchfish

    bunchfish

    Joined:
    May 20, 2014
    Messages:
    6
    Operating System:
    Windows XP Home
    I recently did a system restore on my dell dimension DIMC521 and I didn't like the change so I did another restore back to the original date before the first restore. Now I have no system restore at all and when I try to access the internet via Internet Explorer I have a box that says File DOWNLOAD (at top left) and the following info:

    NAME: start_mysearch_com.HTML
    TYPE: Chrome HTML Document, 9.93KB
    From: start.mysearchdial.com
     
    bunchfish, May 20, 2014
    #1
  3. bunchfish

    bunchfish

    Joined:
    May 20, 2014
    Messages:
    6
    Operating System:
    Windows XP Home
    Hello
     
    bunchfish, May 20, 2014
    #2
  4. Pesi

    Pesi Registered Members

    Joined:
    Apr 3, 2014
    Messages:
    86
    Operating System:
    Windows 10
    Can you access the Internet in an alternative browser? Try resetting IE and see if all goes to normal.
     
    Pesi, May 20, 2014
    #3
  5. Rich M

    Rich M Guest

    Joined:
    Dec 24, 2013
    Messages:
    4,580
    Location:
    NE Pa USA
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    MSI Z97 PC Mate LGA 1150 Intel Z97
    CPU:
    Intel i7 4790K 4.0Ghz
    Memory:
    Corsair Vengeance 16GB (2x8GB) DDR3 2133
    Hard Drive:
    Crucial 256 Gb SSD+ WD Raptor 300 Gb Sata III
    Graphics Card:
    Radeon R9 280 2GB HDMI
    Power Supply:
    Seasonic 750 watt
    Your computer needs to be check out for infections first so I am going to move this thread into the Malware Forum. Please post what they want you to to help the Moderators there and understand they work quite a few forums so it can be a while till we have someone to work with you.
    This will identify what you can post here while we wait for some professional help.
    http://computerhelpforums.net/threa...lware-removal-help-winxp-vista-and-win7.4818/
     
    Rich M, May 20, 2014
    #4
    bunchfish likes this.
  6. Pesi

    Pesi Registered Members

    Joined:
    Apr 3, 2014
    Messages:
    86
    Operating System:
    Windows 10
    You could be right on the infections part. Start My Dial is noted for things such as taking over someone's search-bar and query.

    Bunchfish, while you await help from a malware-removal expert, it would be good thing to do meanwhile to look at the list of installed programmes through control panel and manually search in the search bar for the name 'Start my dial', if it's there then uninstall it.
     
    Pesi, May 20, 2014
    #5
    bunchfish likes this.
  7. bunchfish

    bunchfish

    Joined:
    May 20, 2014
    Messages:
    6
    Operating System:
    Windows XP Home
    There was no searchdialprogram. There was a search protect.
     
    bunchfish, May 21, 2014
    #6
  8. Rich M

    Rich M Guest

    Joined:
    Dec 24, 2013
    Messages:
    4,580
    Location:
    NE Pa USA
    Operating System:
    Windows 7
    Computer Brand or Motherboard:
    MSI Z97 PC Mate LGA 1150 Intel Z97
    CPU:
    Intel i7 4790K 4.0Ghz
    Memory:
    Corsair Vengeance 16GB (2x8GB) DDR3 2133
    Hard Drive:
    Crucial 256 Gb SSD+ WD Raptor 300 Gb Sata III
    Graphics Card:
    Radeon R9 280 2GB HDMI
    Power Supply:
    Seasonic 750 watt
    Uninstall that and the Security Mods will be along soon I am sure.
     
    Rich M, May 21, 2014
    #7
  9. allheart55 (Cindy E)

    allheart55 (Cindy E) Administrator Administrator

    Joined:
    Jun 11, 2009
    Messages:
    10,577
    Location:
    Pennsylvania
    Operating System:
    Windows 10
    Computer Brand or Motherboard:
    ASUS M4A77TD AM3 AMD 770 ATX AMD
    CPU:
    AMD Phenom II X6 1090T-Thuban 3.2GHz
    Memory:
    Crucial-DDR3 SDRAM 1333-8GB
    Hard Drive:
    WD Caviar Black SE HDD 640 GB - WD Caviar Black SE HDD 500 GB
    Graphics Card:
    Sapphire Radeon HD-7870 2GB
    Power Supply:
    CORSAIR CMPSU-750W
    I have sent a pm to our malware removal staff.

    Someone will be along to assist you.
     
    allheart55 (Cindy E), May 21, 2014
    #8
    bunchfish likes this.
  10. starbuck

    starbuck Rest In Peace Pete Administrator

    Joined:
    Sep 26, 2009
    Messages:
    3,830
    Location:
    Midlands, UK
    Operating System:
    Windows 10
    CPU:
    AMD Athlon II x2 250 Processor 3.00GHz
    Memory:
    8gb DDR3
    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    Hi bunchfish,

    We should be able to deal with this fairly easily.
    Mmm famous last words :)

    Note:
    There are both 32-bit and 64-bit versions of Farbar Recovery Scan Tool available. Please pick the version that matches your operating system's bit type.

    If you are unsure what you're system bit type is..... click Here for help.

    For x32 bit systems download Farbar Recovery Scan Tool and save it to your Desktop.

    For x64 bit systems download Farbar Recovery Scan Tool x64 and save it to your Desktop.

    • Double-click the downloaded icon to run the tool. Vista/Windows 7/8 users right-click and select Run As Administrator

      a1e30894cbd1e51d77798ccaebcd6fa0.png
    • When the tool opens click Yes to disclaimer.

      6c81f32e4cfa276b33b2c5b126a03416.png
    • Make sure that Addition.txt is selected at the bottom
    • Press Scan button.

      1b8c7ec40ba5fc57455a82d8388da693.png
    • It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.
    • The first time the tool is run, it also makes another log (Addition.txt). Please copy and paste it to your reply also.


    Thanks
     
    starbuck, May 21, 2014
    #9
  11. bunchfish

    bunchfish

    Joined:
    May 20, 2014
    Messages:
    6
    Operating System:
    Windows XP Home
    Thanks for the advice. However I am unable to download because I can't access the internet. I failed to mention that when I boot up I receive the message-Diskette drive 0 seek failure.
    Press F1 to continue, F2 to enter setup
     
    bunchfish, May 21, 2014
    #10
  12. starbuck

    starbuck Rest In Peace Pete Administrator

    Joined:
    Sep 26, 2009
    Messages:
    3,830
    Location:
    Midlands, UK
    Operating System:
    Windows 10
    CPU:
    AMD Athlon II x2 250 Processor 3.00GHz
    Memory:
    8gb DDR3
    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    Hi bunchfish

    You just caught me before i retire for the night.

    If your PC has a 3.5" Floppy disk drive installed, then it has most likely failed the "Floppy drive Seek" test in POST.
    Does pressing F1 bypass this and start the system?
    If not.... you will need to enter the bios and disable the floppy drive.
    This is what the F2 option is for.

    I've located the manual for your system if you require it.
    521 User Manual

    Pages 97 & 98 will explain the bios and how to navigate it.
    Page 99 explains about the Drive options.

    Set the option to Off.
     
    starbuck, May 21, 2014
    #11
  13. bunchfish

    bunchfish

    Joined:
    May 20, 2014
    Messages:
    6
    Operating System:
    Windows XP Home
    I do not have a 3.5 floppy. Yes F1 will boot to start-up.
     
    bunchfish, May 21, 2014
    #12
  14. bunchfish

    bunchfish

    Joined:
    May 20, 2014
    Messages:
    6
    Operating System:
    Windows XP Home
     
    bunchfish, May 21, 2014
    #13
  15. starbuck

    starbuck Rest In Peace Pete Administrator

    Joined:
    Sep 26, 2009
    Messages:
    3,830
    Location:
    Midlands, UK
    Operating System:
    Windows 10
    CPU:
    AMD Athlon II x2 250 Processor 3.00GHz
    Memory:
    8gb DDR3
    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    Just use the F1 option to boot the system then.
    We can sort the problem out later.
     
    starbuck, May 22, 2014
    #14
  16. starbuck

    starbuck Rest In Peace Pete Administrator

    Joined:
    Sep 26, 2009
    Messages:
    3,830
    Location:
    Midlands, UK
    Operating System:
    Windows 10
    CPU:
    AMD Athlon II x2 250 Processor 3.00GHz
    Memory:
    8gb DDR3
    Hard Drive:
    500gb SATA
    Graphics Card:
    ASUS GeForce GTX 960 2gb
    Power Supply:
    650w PowerCool X-Viper
    Hi bunchfish,

    Have you managed to get the reports from FRST?
     
    starbuck, May 23, 2014
    #15

Share This Page